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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Barb Hill

September 6, 2023

5  out of  5 rating by Barb Hill
"I just transferred my insurance policies to State Farm. I received prompt professional service from Jared Redlin and got great premiums!"

Janet Kuhn

September 5, 2023

5  out of  5 rating by Janet Kuhn
"Jared was great and easy to work with while saving money switching to State Farm!"

Chasity Madsen

September 1, 2023

5  out of  5 rating by Chasity Madsen
"The best agent I have ever gone thru for my vehicles. They are always so helpful and understanding. Definitely recommend them to friends and family!"

Diane Hendrickson

August 30, 2023

5  out of  5 rating by Diane Hendrickson
"Jared Redlin, Account Representative, provided timely and expertise services for our condo association. We would definitely recommend Jared Redlin as your insurance agent for current or future insurance needs."

Cindy Kongslie

August 22, 2023

5  out of  5 rating by Cindy Kongslie
"Terry was absolutely willing to help me out! I’m very grateful for his kindness and finding me a great price for my car insurance when other insurances couldn’t give a quote that was responsible. I will definitely recommend people to come your way for insurance. Thank you"

Malaura Flom

July 13, 2023

1  out of  5 rating by Malaura Flom
"They increased my insurance premium per month by $24.63, $147.78 for 6 months, and $295.56 per year. I have been with them since I was 16 years old, I am now 32. That would mean I have been with them for 16 years. If they can do this to long-standing customers, they will do it to anyone. To prove the validity of my point, below is my driving record (which the State Farm Representative also confirmed): Last Liable Accident: 2011 Last Speeding Ticket: 2012 No other citations, etc. I drive a lease, 2021 (I trade it out in a couple months) that roughly has 12,000 miles on it (meaning I drive less than 4,000 miles a year). How they can justify this increase is BEYOND ME."

sara Brandão

May 6, 2023

5  out of  5 rating by sara Brandão
"JARED is the best ever he helped me a lot to find the best way with my insurance, contact him he is amazing."

Sara Lima

March 15, 2023

5  out of  5 rating by Sara Lima
"Jared is the best"

Tiffany Bell

March 14, 2023

5  out of  5 rating by Tiffany Bell
"I had the luxury of working with Jared! He was amazing to work with even when I was not! He fulfilled all my requests and did it all while laughing with me! I'd highly recommend Jared and this company to family and friends! Thank you Jared"

Josh Kelsch

November 2, 2022

5  out of  5 rating by Josh Kelsch
"Jared did a great job on switching me over from a different company to state farm to help save me money and get better policies!"


October 14, 2022

1  out of  5 rating by R M
"Five stars IF it were totally reliant on Sandy. However this isn't a review of just one employee, this is a review of the agency as a whole business particularly as represented by Mathew Gawarecki. My family and I have had Richter Insurance as our State Farm agent for over 50 years, and I decided to move all my insurance needs back to Richter Insurance in August of 2022. I accepted the six month premium quote and paid in full for three auto policies to be started all on the same date of August 07, 2022. When I received the policy contract documents one policy had an effective date prior to the quote even being provided or accepted with an expiration date only one month later. The second policy had a start date when it should have been, but an expiration date only four months later. The third policy had a start date one month after the others with the incorrect expiration date also. Two weeks after the policies were to ALL take effect I received a "cancelled" policy refund check for one vehicle Then a supplemental bill for the third vehicle policy with a higher premium than quoted. By that time I had cancelled all three policies in irritation at the gross incompetence of the Mathew Gawarecki and two other agents I had to deal with. One policy had less than half the six month premium refunded for less than one month "coverage". I am still waiting for the rest of that refund. Then recently in the last week I received a bill for coverage on one of the cancelled policies with a statement date nearly six weeks after the policy was cancelled. Now emails to the agent Mathew Gawarecki who I first dealt with are being ignored, and no proper refund of the cancelled policy either. Please, do yourself a huge favor and go anywhere else other than this particular office. I am sorry Sandy that you have to deal with this incompetence, as you have been and are the only customer service oriented person in this office."

Jack Steel

June 27, 2022

5  out of  5 rating by Jack Steel
"Terry is a great person"

Ansue Allison

June 16, 2022

5  out of  5 rating by Ansue Allison
"The associates were very cordial"


April 8, 2022

5  out of  5 rating by Whitney
"Terry is such a nice, knowledgeable, friendly man. We hadn't met in awhile to go over our policy. He was so informative and nice. Would recommend 100%"

Tamara Giese

May 26, 2021

5  out of  5 rating by Tamara Giese
"Been with them for 26 years. They are amazing. Will help you with any questions or concerns about your automobile, home and help you fit your life style."

Anton Weekes Jr

May 4, 2021

5  out of  5 rating by Anton Weekes Jr
"Kind and concerned about giving you the best service."

Chad Leier

April 17, 2021

5  out of  5 rating by Chad Leier
"Been a customer since mid 90's. Many things have changed, but customer service has increased. Great Job!"

Breanne Cox

February 10, 2021

5  out of  5 rating by Breanne Cox
"Great place! Cam is the absolute best!"

Joseph Hackmen

February 9, 2021

1  out of  5 rating by Joseph Hackmen
"Good luck getting money back on a policy you canceled months ago. To top it off it took money from my account again from my account! Top it off they said they will mail a check in January did not receive It. What a joke out 250 dollars. While I had to pay another insurance company for that policy."

Valerie Schneider

January 21, 2021

1  out of  5 rating by Valerie Schneider
"Nobody answered the phone and no voice mail"

Andrew Schlafmann

March 9, 2020

5  out of  5 rating by Andrew Schlafmann
"Terry and his employees are very friendly and helpful when it comes time to file an insurance claim. They also review my policy with me every year to see if I qualify for additional discounts or services."

Dave Ciavarella

February 1, 2020

5  out of  5 rating by Dave Ciavarella
"Icon of pizza in Bismarck for many years"

Laura Driscoll

October 28, 2019

5  out of  5 rating by Laura Driscoll
"Always very helpful and polite when I have questions. They make everything simple and always take their time to explain something if you dont understand. They are almost always available for customer service and respond in a quick timely manner if messages are left. My family has been using this branch of state farm for 20+ years and will continue too."
Profile photo of Andres Pagan

Andres Pagan

September 25, 2019

1  out of  5 rating by Andres Pagan
"I would not recommend Terry Richter - State Farm to any of my friends. There are a lot of talented insurance agencies and people that work in the Bismarck area and I am happy to finally be making the switch to a different provider. Unfortunately, my experience with them was poor. Over the months, I had to deal with numerous over-billing issues and clerical mistakes from their office including an instance in which they mistakenly attributed a car accident to me. The matter was later corrected after having to reach out to corporate State Farm offices. On a separate occasion, they swept money out of my bank account without my knowledge, which resulted in them having to return over a couple hundred dollars for over-billing (see attached image). If I had not been monitoring my bank account closely, I wouldn't have caught over-billing errors like these and likely would have never gotten my money returned to me. It was mistakes like these, which in retrospect, although not necessarily committed in bad faith, led to a deterioration of trust."

Paul Crownover

September 19, 2019

5  out of  5 rating by Paul Crownover
"Always very helpful with any questions or concerns you might have. I have been very pleased with their service for the past 8 years"